Basis of sale
When you click on the "purchase" button to complete your order, you are offering to buy the products at the price specified together with any delivery charges that apply to your purchase.
Your order becomes binding as soon as we have accepted it, subject to your rights of cancellation. Our acceptance of your order is conditional on the availability of the products you have ordered. If any of the products become unavailable, or should events occur beyond our reasonable control, we reserve the right to cancel your order without liability. If this is necessary we will endeavour to contact you as soon as possible.
No order is binding on you or us until we have accepted it. You will own the items we supply you from the moment they are delivered at your premises or on payment in full of the price of the products and any delivery charge, whichever is later.
All orders will be subject to our conditions of sale set out below:-
Cancellation and return
If you are not completely satisfied with your purchase, email us within 3 working days via [email protected] and we will look into the matter and offer a reduction in the invoice amount proportionate to any issue. It is not possible to return fresh food and drink as it will deteriorate during the return process. This does not affect your statutory rights.
Should you cancel an order within 5 working days of the due delivery date Origin8 is entitled to charge you 50% of the value of the order cancelled. If you cancel within 2 working days of the due delivery date Origin8 is entitled to charge you 100% of the value of the order cancelled.
Product availability – We strive to maintain high standards of product freshness and should a fresh product not come up to our standards and we are unable to source more, we reserve the right to substitute a similar product.
Event staffing – We reserve the right to require you to have sufficient staffing for your event if, in our opinion, the event will not be able to be run safely and to our standards. We set out our staffing to guest ratios in the conference section. If you will not accept our requirements we reserve the right to cancel the order without liability.
Consumption of alcohol – Remember that if you are under the age of 18 it is an offence to buy intoxicating liquor. There is a maximum fine of £1,000.
Allergens – Please click here to see our Allergens Policy
Content and photography – Every effort is made to ensure that all information is correct on our website at the time of publishing. We make no warranty or representation as to its accuracy however. We assume no responsibility for any errors or omissions in the content of our site. The information provided for each product or collection of products is accurate at the time we publish the information but we reserve the right to make changes to products for seasonal or other reasons. We reserve the right to alter or delete material from this site and may, at any time, revise these terms. You are bound by such a revision and we recommend that you check this page regularly to review our current terms.
Privacy and Security
We recognise and respect your need for privacy and security as you visit our site. When you visit our site to view any page or read product information, you do so without telling us who you are and without revealing any personal information. While we do not collect identifying information about visitors to our site, we do use standard software to collect information for the strict purpose of tracking activity on our site. This allows us to better understand how many people use our site and which pages and features are most popular.
The only information we normally collect and store is:
- The name of your Internet service provider
- The web site that referred you to us (if any)
- The date and time the pages were accessed
- The page or pages you requested
In order for us to process your order we collect personally identifiable information relating to you. We will only use this information for the purpose for which you provide it to us, including, replying to enquiries, handling orders, delivering items and processing payments, promotional offers, informing you of new products or services, updating our records and preventing or detecting fraud or abuses of our web site.
We do not pass on personal details of our customers to third parties unless they are supporting us in the fulfilment of your order. They have access to personal information needed to perform their functions, such as delivery, but may not use it for other purposes.
There are instances where you may elect to provide us with personal information. If you fill out our feedback or request form or send us email, you are transmitting the information that appears to you in the form or the message. This will typically include information like your name, mailing address, email address, the kind of request you are making, and any other information necessary to fulfil your request.
You never transmit personally identifying information that you do not enter yourself. And this is always your option; this information cannot be collected unless you specifically elect to send it to us. This information is used internally only for the purpose of fulfilling the request or for contacting you directly and is not given or sold to any other organisation.
Fraud or credit risk – Where necessary to prevent fraud or reduce credit risk we may exchange your personal information with authorised bodies.
We hope you find our website useful and informative and are always willing to answer questions and receive suggestions. If you have either, please email [email protected]